The Australian Finance Industry Association – Fleet & Rental Division (AFIA) is the Australian body for companies engaged in vehicle rental, leasing and fleet management. Redspot is a member of AFIA and within our operations adhere to the standards set by the Code.
The Code sets out the minimum standards of compliance by AFIA in:
- Vehicle damage recording procedures;
- Credit card charging practices;
- Damage waiver or coverage products;
- Pricing practices;
- Unfair contract terms; and
- Dispute resolution procedures.
A full copy of the Code of Conduct can be found at this link
As the Australian body for car rental companies, AFIA developed the Code to provide greater transparency and enhanced consumer confidence around car rental practices, on a national scale. The Code ensures an industry standard is set and met on a wide range of issues including: transparency of pricing and credit card charging practices, rental contract terms and damage assessment and billing. This is supported by a clear process to allow customers to raise complaints with our members where they should be resolved in a timely and fair manner. On those occasions where customers may want further consideration following a member’s decision, a further conciliation process is provided.
Users of car rental services can hire from AFIA Rental Group members with confidence knowing that those organisations have committed to complying with these national standards, including accurate representation of products and services, clear pricing and contract terms, and fair and reasonable action for any damage to a vehicle.