Frequently Asked Questions
What will I need to bring when I collect my rental car from Port Macquarie City?
We always aim to see you off as quickly as possible. Before we can, we need to review some documents. Here’s what you’ll need to bring when picking up your Redspot hire car:
- Credit/charge card and/or purchase order or prepaid voucher.
- Your valid driver’s licence and the driver’s licence of any additional drivers. If your licence is not in English, we’ll need to see a translation provided by your embassy or home country traffic authority.
- If your driver’s licence doesn’t display your current home address, we’ll also need to see some additional identification showing it. For example, bring along a utilities bill.
If you’re an international traveller, we also need to see your passport.
Do you offer one-way car hires from Port Macquarie City?
Redspot offers one-way car hires, or vehicle relocations, between our Port Macquarie and Port Macquarie Airport locations. This lets you plan your pick-up and drop-off without any hassle.
We do not offer one-way car hire from Port Macquarie to any other Redspot locations.
What is the maximum age to hire a car at Port Macquarie City?
We have no maximum age for car rental. No matter how many years young you are, we’re ready to help you on your Port Macquarie journey.
What are the Port Macquarie City branch hours?
We always aim
What will I need to bring when I collect my rental car from Port Macquarie City?
- Mon: 8am – 4pm
- Tue: 8am – 4pm
- Wed: 8am – 4pm
- Thu: 8am – 4pm
- Fri: 8am – 4pm
- Sat: CLOSED
- Sun: CLOSED
- Public Holidays: CLOSED
What is the Port Macquarie City after hours process?
For after hours pick-up, please contact our Port Macquarie branch to check vehicle availability. We’ll confirm our available fleet and match you with a quality vehicle to suit your needs.
For after hours drop-off, head to our Port Macquarie location where a key drop box is available 24/7. Simply park your rental car at the designated Redspot car park bay and return keys at the branch drop box. Too easy!
What is the cancellation policy for Redspot?
We get it – life happens! That’s why generally speaking, there’s no cancellation fees for your Redspot rental.
If your booking is prepaid, this may be different. Get in touch with your local branch to find out the rules for your specific situation.
Do I need a credit card to rent a car with Redspot?
You aren’t required to bring a credit card to rent with Redspot as long as you have a valid Visa or MasterCard debit card in the renter’s name.
Do I have to pay a bond to rent a car with Redspot?
Yes, you will need to pay a bond to rent with Redspot. The exact dollar amount will depend on your booking plan and vehicle criteria. Amounts range from $100-$1000.
Call our friendly customer service team on 1300 668 810 or your local Redspot branch for more information.
How much does it cost to hire a car in Port Macquarie?
The cost of hiring a car in Port Macquarie can vary depending on a few key factors, such as:
- The vehicle you pick
- Vehicle availability
- The length of your rental period
Put your travel dates into our Port Macquarie CIty branch page to get an accurate daily figure.
Are there any toll roads in Port Macquarie?
There are no toll roads in the Port Macquarie area. However, if you plan to head to Sydney, or north towards Brisbane you may end up on a toll road unless you specifically avoid them.
That’s why we offer a toll road waiver for a small daily fee.
Is there a kilometre limit on my Redspot rental car?
Most vehicles hired from our Port Macquarie City branch have no kilometre restrictions. Ride with peace of mind!
Some of our commercial vehicles for hire may come with kilometre restrictions. This can include some vans, utes and trucks. Always check your plan in advance.
Do I have to refuel my car before I arrive?
When it comes to refuelling your Redspot rental car, you have the following options:
- You can refuel the vehicle before returning it. Please fill up your vehicle right before you return it to avoid extra charges.
- You can prepay for the full tank your vehicle contains at the start of your rental. You’ll pay a discounted rate, and you won’t need to worry about refilling the vehicle before returning it. (There’s no refund for unused fuel.)
- We can refill the vehicle for you and charge you for the fuel you’ve used. If you choose this option, you’ll pay a higher rate.
Is there a petrol station nearby the Redspot Port Macquarie City branch?
There is an Ampol petrol station immediately next to the Redspot Port Macquarie City branch on Bolwarra Road, making it easy as pie to fill up your vehicle before returning it.
Some other nearby petrol stations are:
- Ampol – Hastings River Dr (3 km away)
- Shell – Gordon St (3.3 km away)
- Mobil – Gordon St (3.8 km away)
Can I rent a car with an international driver’s licence?
You sure can! Temporary visitors can use their overseas driver’s licences to rent vehicles from Redspot. Keep in mind that if you stay for longer than 3 months, you may need to transition to a local driver’s licence. This depends on the state or territory you’re travelling in.
If your licence is not in English, we’ll need you to get a translated version from your embassy or traffic authority in your home country. You also need to adhere to the conditions of your licence when travelling in Australia.For more information, see our complete guide to renting a vehicle with an overseas licence.
Can P-platers hire cars in NSW?
With Redspot, you can! We’re one of few Aussie companies to allow P-platers over 21 to rent a car in NSW.
Keeping you safe is our top priority, so we have a few safety rules that are designed to make sure you get from Point A to Point B without a hitch.
If you’re a P-plater, you must:
- Have held your driver’s licence for a minimum of 1 year.
- Have a driver’s licence that is valid for a minimum of 12 months from the date of rental collection.
When you rent a car, remember to factor in the daily surcharge. This surcharge applies to all drivers holding an Australian provisional driver’s licence. Keep in mind that P-platers can also reduce damage cover to a maximum of $330.
Aged between 21 and 25? You have access to our range of small to medium-sized sedans and hatchbacks. Provisional drivers over the age of 25 can enjoy renting any vehicle available from our entire fleet. Check out our Provisional Drivers page for all the details to rev up for your adventure.
Can I return my hire car early?
Yes, you can return your Redspot vehicle to our Port Macquarie branch early. Keep in mind that there is no refund for early returns or voucher payments – unless you’ve booked through our All-Inclusive rate!
Do you need a hire car in Port Macquarie City?
A hire car can add a lot to your Port Macquarie journey. Public transport in the city is limited to a bus service, and some parts of the city are quite hilly.
Maybe most importantly, Port Macquarie is surrounded by some of the most stunning national parks in Australia. A car is by far the most convenient way to get to these scenic locations.
Do Redspot rental cars in Australia have GPS systems?
Unfortunately, Redspot cars do not come with GPS systems. If you need navigational help though, never fear!
Most Redspot cars are equipped with Android Auto or Apple CarPlay, which allows hands-free navigation. This helps keep you safe while driving – we don’t recommend using your mobile phone for navigation otherwise.
Bring along a USB or USB-C connector to use the location services available in-car facilities. We do not provide mobile phone connectors, so it’s best to come prepared in case you’d like to make full use of these services.
What is the minimum age to rent a car from Redspot?
The minimum age to rent a car from Redspot is 21. Drivers under the age of 25 are required to pay a surcharge and can only rent out small to medium sized sedans and hatchbacks. If you’re between the age of 21 and 24, you cannot reduce their damage cover below $330.00.
For more information, check out our young drivers page.
Do Redspot car rentals come with damage cover?
Yes, all our car rentals come with our Standard Cover included! You can also upgrade your damage cover and travel with total peace of mind. We also have 2 options for liability reductions: Collision Damage Waiver and Super Collision Damage Waiver.
For a complete rundown, see our Damage Cover page.
How do I return my rental car to the Redspot Port Macquarie City branch?
Returning your Redspot rental car to our Port Macquarie City branch is easy as it gets! Simply park your vehicle in the carpark you picked it up from. Then, you can head into our branch office to return your keys.
As we do not offer one-way car rentals from Port Macquarie, you will need to return your vehicle either to our Port Macquarie City or Airport branches. If you would like to return your vehicle to a different branch than the one you picked up from, this will have to be pre-arranged.
Can you take a hire car on a ferry?
Yes, you can take a hire car on a ferry. For Port Macquarie, this means you can easily access places like Limeburners Creek Nature Reserve, North Beach and Crescent Head!
Please note that there are a few special considerations that apply:
- The elected damage liability does not apply while on the ferry i.e. in the event of the ferry sinking or the hire car being damaged while on the ferry, the customer is up for car replacement/repair costs.
- There must be a gazetted road (a sealed or unsealed road regularly maintained by government) on the other end of the ferry.
Questions? Contact our friendly Port Macquarie Airport team on 1300 668 810 (toll-free number) or [email protected] to discuss details.
What if my car breaks down?
We always Unfortunately, breakdowns can occur in vehicles of all types and get in the way of your travels. We offer 24-hour roadside assistance for mechanical breakdowns on all our vehicles to help you get back on the road ASAP.
If you’d like to be covered for everything from lost keys to punctured tyres to running out of fuel, you can prepay for our Premium Roadside Assistance.
How far in advance should you hire a car in Australia?
It’s best to hire a vehicle in Australia with as much notice as you can, especially if you’re travelling during peak periods. That way, you can secure the exact vehicle you want for your holiday, work trip or errand.
What is mystery car rental?
Redspot’s mystery car rental is simple: If you don’t mind what vehicle you travel with, you can book a mystery car for a reduced price.
You’ll still get a reliable, high-quality Redspot vehicle, while also saving a bundle!