Frequently Asked Questions
How close to full does a rental car need to be?
It’s not required, but we recommend you fill up your gas tank as you drop off your Rockhampton rental. Redspot offers the following options for refuelling your rental car:
- Prepay For The Tank: You can prepay for the vehicle’s tank at the start of your rental period. You’ll pay a discounted rate with no worries about refuelling the car when you drop it off. Please note, there is no refund for unused fuel.
- Refuel The Car: Fill the car up before you return it for a stress-free drop-off. Try to fill all the way up to avoid extra charges.
- Leave It To Us: We can refuel the vehicle for you instead, but we will charge a higher rate for the gas used. Pricing changes based on daily rates at Rockhampton.
For more information, we list the pricing of our three (3) refuelling options at Redspot’s Rockhampton counter upon collection. Contact our team on 07 4886 2407 (branch direct) or 1300 668 810 (toll-free) for details.
Can anyone rent a car in Australia?
No, not just anyone! If you’re an overseas visitor, you will need a valid international driver’s licence and your passport when you pick up your car at the counter. You will also need to be over 21 years old.
Do Redspot hire cars have sat nav?
No, Redspot hire cars do not come equipped with sat nav (satellite navigation). However, most of our rentals come with Apple Car Play or Android Auto. Stay safe and on the go with hands-free guidance on your phone!
Please note that we do not have USB or USB-C connections available for customers. We recommend having your own handy.
How much does it cost to hire a car in Queensland?
The short answer is: It varies. The cost will change depending on the vehicle you are after, the time frame and other factors. Check out our car rental booking tool to see our rates for your desired car or trip.
Do I need any documentation to hire a redspot car?
To hire a car with our Redspot Rockhampton team, you will need:
- A valid credit card, debit card or purchase order/prepaid voucher.
- A valid driver’s licence and the licence of any other drivers using the car. Licence not in English? You will also need an official translation, as provided by your embassy or home nation’s traffic authority.
- Does your licence show your current address? If not, you will need to provide documented proof of address, such as a utility bill.
- If you are not an Australian citizen, you will also need to provide your passport.
How do I find the Redspot Rockhampton branch?
We’re right inside the Rockhampton Airport! Look out for our kiosk inside the terminal. Our rentals are also a short walk from the terminal, so you can get going as soon as you’ve landed!
What is the minimum age to rent a car in Rockhampton?
With most Aussie rental companies? The minimum age is 25, but at Redspot we don’t think age should keep you from getting out there!
Please be advised that there will be a few restrictions for young drivers. Hired cars available will be ECMR, ECAR and IDAR class vehicles. Provisional licence holders can reduce damage cover up to $330, and there will be a small daily surcharge. Check our Young Drivers guide for all the details.
What is the oldest age to hire a car in Rockhampton?
None! At Redspot, we say that age is just a number.
Can I rent a car as a P plater in Queensland?
With Redspot, you sure can! We allow P-platers over 21 to rent our cars in Queensland. In fact, we are one of the only car rental companies that rent to provisional licence holders in Australia!
However, there will be a provisional licence surcharge to maintain the safety and services of all our customers. Vehicle choice will also be limited for customers under 25 years old.
We want you to know every detail of your rental pricing, so you can get the most value from your package. Check out our Standard Fee & Charges guide for all the details for P plater car rental!
Please be aware of the following conditions for provisional licence drivers:
- You must have owned your driver’s licence for a minimum of 12 months from the date of your rental collection.
- You must pay with a valid credit card or debit card, including relevant bonds.
- An under-25 surcharge is applied to drivers under 25 years old.
Do you get petrol when you hire a car?
When you hire a car at Redspot, the tank of your car should already be full. No need to dash from the airport running on fumes!
Hot tip: Check what fuel type your rental vehicle takes before filling up. Refuelling with the wrong fuel type may cost thousands of dollars in repair costs, so it’s always best to double-check!
What is ‘pay on arrival’ car rental?
Don’t want to prepay for your vehicle? With ‘pay on arrival’, you can pay the full price at the rental desk when you pick it up.
Do hire cars come with insurance?
When you hire with Redspot, all our vehicles come with Standard Cover insurance for your safety. Interested in a little more protection? Check out our Collision Damage Waiver or Super Collision Damage Waiver options for greater peace of mind.
Can I use a UK licence to rent a car in Queensland?
Yes, absolutely! You can rent Redpsot vehicles with any valid international driver’s licence. For non-Australian citizens, you will also need to bring your passport with you at pickup.
Should I hire a rental car in advance?
This depends on your situation. If you want to ensure you have the exact car brand you want, then we recommend booking your car in advance. This will make sure it’s still available when you want it.
Do rental cars monitor your speed?
No, we value your privacy and do not monitor your speed or general activity in a Redspot rental car.
That said, don’t get too crazy! If you get a speeding ticket or a fine in one of our cars, we can’t pay the fee ourselves.
We will email the bill to you and charge an admin fee of $55.
Do rental cars film you?
At Redspot, your privacy is important to us. Rental cars with a dashcam may film the outside of the car, but no Redspot car will film or record you directly.
We will let you know if your hired car has a dashcam during the contract stage.
Can you vape or smoke in a hire car?
No, for the health and safety of our cars and other customers, please do not smoke or vape in a hire car. Smoking and vaping inside a car rental may incur an additional cleaning fee, so it’s best to save this for outside the vehicle.
Do Redspot vehicles have a km limit?
In Rockhampton, there are no kilometre (km) limitations for standard passenger and leisure Redspot vehicles!
However, if you are renting a van, truck or ute for commercial purposes, your contract may have kilometre restrictions. Additionally, other remote Redspot locations such as Alice Springs or Darwin have kilometre restrictions on all fleet vehicles.
Call our friendly Rockhampton team on 07 4886 2407 (branch direct) or 1300 668 810 (toll-free) for more information.
How do I hire or return my car after hours in Rockhampton?
A night owl, huh? To return your rental after-hours, simply leave the keys in our secure drop box, available 24/7. This is located on the Redspot counter inside the Rockhampton Airport terminal.
For after-hours pick-up, please call our Rockhampton branch on 07 4886 2407 (branch direct) or 1300 668 810 (toll-free). Alternatively, email us at [email protected].
Are one-way hire cars available at Redspot Rockhampton?
Absolutely! Our team at Rockhampton offers one-way car hires/vehicle relocation services, so if you want to wrap up your journey in Rockhampton, we’ll be happy to help!
Will it cost more to have multiple drivers?
If you’re renting with our All-Inclusive Rates, there’ll be no extra costs for multiple drivers!
Please note, that a surcharge could apply on select rates. If any additional driver is under 25, our young driver surcharge also applies.